6 Reasons Why You Should Work as a Call Center Agent

May 16, 2016

              In truth, a call center position is not the most glamorous job. For some call centers, the work hours can be very demanding and tiring; the graveyard shift of call centers especially exhausting and eventually can be detrimental to one's health. There are days when one becomes bored from the multitude of calls, and other times when one become frustrated due to disrespectful customers.


            However, the job still holds a lot of merit and benefits that outweigh the disadvantages. In the Philippines, the CallCenter industry has vastly helped decrease unemployment rates and keep our economy afloat. Due to the various job openings and the day-long recruitment process it takes to fill these positions, more and more people see the need to work as a call center agent.


            If you're still dubious about working at a call center due to an acquaintance's shared experience or if you're still indecisive whether this job is right for you, here are a few reasons that will help you know if you're ready to take this career path.


1. Potential Higher Earnings & Benefits

            As a call center agent, you're likely to get a higher basic pay as compared to the other jobs nowadays. For an entry level position one can receive Php 15,000 as their starting salary and this compensation only increases for employees with prior BPO/call center experience or those with more skills. The compensation package is also much higher for jobs that require more challenging customer service interactions, particular experience (e.g. dealing with medical records or handling technical support), or upon promotions to supervisory or managerial positions.

            In addition, there is an extra pay when you work during the holidays, take up the night shifts, or work overtime. For sales agents, they may also get a commission based on the number of deals that they're able to close. Some compensation packages even include benefits like HMO coverage and allowance (for rice, transportation, clothing and sometimes even for gas).



2. Develop Valuable Skills and Experience

            Call center agents are able to develop more skills at a faster rate. Because they have nearly over a hundred conversations per day, call center agents have more opportunities to improve their efficiency and learn faster from their mistakes. As call centers nowadays tend to be more complex - with customers calling in to inquire about more complicated issues and inquiries - call center agents have more opportunities to improve in various areas such as their English communication skills, encoding data, enhancing their active listening skills, hone their problem-solving skills, and negotiating among others. Call center agents will no doubt encounter difficult customers, but over time, they learn how to appease them and help them find a solution to their problem.


3. Interaction with the People

            In a job that deals with a variety of customers ranging in age, gender, location and even ethnicity, call center agents are able to interact with people from all walks of life. If you're an outgoing type of person, this job is well-suited to your sociable nature; and if you're more of the shy type, this job will help you get out of your comfort zone without the intimidation of face-to-face interaction. In this industry, not only are you able to converse with people on a daily basis, but you're also able to help them solve their problems.



4. Camaraderie with Colleagues

            Contrary to popular belief, there is much interaction in working in a call center; not just with customers, but with co-workers and the people working around you. Because you, and the people in your surrounding work space, may have the same shifting schedules, there is a tendency to develop a good camaraderie and friendships with them. In order to break the monotony in call centers, most call centers have an informal setting where the company culture allows employees to talk between calls and overall build positive work relationships.


5. Opportunity is Open to Nearly Everyone

            Call centers do not discriminate. Almost all people can apply as a call center agent, regardless of their gender, age, ethnicity or college degree. Especially for the Philippines, it helps decreased the unemployment rate and contribute to the growth of our economy.  Although the standard minimum is that he/she must be within the age of majority and must at least have a high school diploma, most people who need to work fit the criteria. Also this job usually does not require any experience needed. The minimum requirement is normally to have good communication skill and the ability to navigate a computer. Which means that being a call center agent is also all about performance and not about gender, age or race.


6. Reliable Career Advancement

            Call centers tend to have a high employee turnover rate, but for those who are determined to grow in their company they can see their efforts and hard work culminate in the form of promotions. Since call centers generally have a fast-paced environment, job advancements are implied. Agents normally first get promoted to "lead agent", then eventually "supervisor" (and, potentially, beyond). Lead agents are usually tasked with assisting teams, and supervisors are tasked with making sure that everyone in the teams are performing and contributing to the success of the department.


            Being a call center agent is not for everyone. It takes special patience, understanding, skill and perseverance to be able to thrive and grow in the industry. If you believe you have what it takes and would like to get a job in the industry contact us on our official Facebook page and we'll help you get the job.