Today, many people apply for the role of customer service representative. However, some people are either unable to get the job because of lack of preparations, or they end up not liking the actual tasks that the job entails. When applying for the job, it is very important to enter into the commitment with the correct information about the job, the company, and the industry. Before your interview or even before you send in your application for the job; find out more about the job description, the skills needed, and the benefits of becoming a customer service representative.